Privacy Policy &
Data Protection
At Chittamandara Wellness, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information — clearly and honestly.
Plain English Summary: We collect your name, contact details, and enquiry information only when you reach out to us — through our website forms, WhatsApp, email, or social media. We use this information only to respond to you and provide our services. We do not sell your data to anyone, ever. We use Meta's advertising platform to show our services to people who may be interested. You can opt out of targeted advertising at any time.
Who We Are
This Privacy Policy applies to Chittamandara Wellness Studio, a yoga, mindfulness, and therapeutic wellness practice based in Bangalore, India, owned and operated by Shruthi Bhatt.
We provide yoga classes, mindfulness workshops, retreats, corporate wellness programmes, and one-on-one therapeutic sessions — both in person in Bangalore and online globally.
| Detail | Information |
|---|---|
| Business Name | Chittamandara Wellness Studio |
| Owner / Data Controller | Shruthi Bhatt |
| Website | www.chittamandara.com |
| Location | 1st Floor #3478 Bhaskara, 2nd Cross, 80 Feet Road, Kanakapura Road, Raghuvanahalli, Bangalore 560109, Karnataka, India |
| info@chittamandara.com | |
| +91 63600 67747 |
Information We Collect
We collect personal information in the following ways:
Information you give us directly
- Name — when you enquire, register, or contact us
- Phone number — when you reach out via WhatsApp or our contact form
- Email address — when you contact us by email or fill in a form
- Message content — the enquiry or message you send us
- Programme interest — which class, workshop, retreat, or service you are asking about
- Health or wellness information — only if you voluntarily share it as part of a one-on-one programme assessment, and only used to tailor our services to you
Information collected automatically
- Website usage data — pages visited, time spent, buttons clicked (via cookies and the Meta Pixel)
- Device and browser information — type of device, browser, operating system
- IP address and approximate location — used to understand where our visitors come from
- Referral source — how you found our website (e.g. Google, Instagram, WhatsApp link)
Information from Meta and Instagram
If you interact with our Facebook or Instagram pages — liking a post, sending a message, clicking an ad, or submitting a lead form — Meta may share with us: your name, email address, phone number, and the action you took. This is subject to Meta's own Privacy Policy.
How We Use Your Information
We use your personal information only for the following purposes:
| Purpose | Legal Basis |
|---|---|
| To respond to your enquiry or message | Legitimate interest / your request |
| To register you for a class, workshop, or retreat | Performance of a contract |
| To send you information about upcoming events you asked about | Legitimate interest / your consent |
| To personalise a programme or session to your needs | Your consent (you shared the information) |
| To show you relevant ads on Meta/Instagram | Legitimate interest / your consent via cookie |
| To improve our website and understand how people use it | Legitimate interest |
| To comply with legal obligations | Legal obligation |
We do not use your information for automated decision-making, profiling, or any purpose unrelated to providing our wellness services to you.
Meta & Instagram Advertising — How It Works
We use Meta's advertising platform (Facebook and Instagram) to promote our programmes and events. This section explains exactly what this means for you.
The Facebook / Meta Pixel
Our website uses the Meta Pixel — a small piece of code that tracks certain actions you take on our website (such as visiting our Events page, clicking a WhatsApp button, or submitting a contact form). This information is sent to Meta and used to:
- Measure how effective our ads are
- Show our ads to people who have visited our website (retargeting)
- Find new people who may be interested in what we offer (lookalike audiences)
Lead Forms on Facebook and Instagram
We may run Lead Generation ads on Facebook and Instagram. If you fill in one of these forms, the information you submit (typically your name and phone number or email) is shared with us by Meta so we can follow up with you. By submitting a Meta lead form, you are consenting to us contacting you about the service you enquired about.
Custom Audiences
We may upload contact lists to Meta to create Custom Audiences — this means we can show ads specifically to people who have already interacted with us. Any data uploaded to Meta for this purpose is encrypted and used only for audience matching. Meta deletes it after matching is complete.
Your Choices Around Meta Advertising
- You can opt out of interest-based advertising from Meta by visiting Facebook's Ad Preferences
- You can manage your ad settings on Instagram through Settings → Ads
- You can opt out of the Meta Pixel tracking by using a browser extension such as the Facebook Opt-out
Cookies & Tracking Technologies
Our website uses cookies — small text files stored on your device — to help the site function and to understand how visitors use it.
| Cookie Type | Purpose | Can You Opt Out? |
|---|---|---|
| Essential Cookies | Required for the website to function (e.g. remembering your preferences) | No — necessary for the site |
| Analytics Cookies | Help us understand how visitors use the site (e.g. Google Analytics) | Yes — via browser settings |
| Meta Pixel | Tracks website actions for ad measurement and retargeting | Yes — via Meta Ad Settings or browser extension |
| Google Maps | Used to display our location map on the Contact page | Yes — via browser settings |
You can control cookies through your browser settings. Disabling certain cookies may affect the way our website functions.
WhatsApp & Direct Communication
We use WhatsApp as our primary communication channel. When you message us on WhatsApp:
- Your phone number and message content are visible to us
- Conversations are stored in WhatsApp's systems, subject to WhatsApp's Privacy Policy
- We use the content of your messages only to respond to your enquiry and provide our services
- We do not share your WhatsApp conversations with third parties
By initiating a WhatsApp conversation with us, you consent to us communicating with you via WhatsApp about your enquiry and relevant programmes.
If you no longer wish to receive messages from us via WhatsApp, simply let us know and we will stop contacting you immediately.
Data Sharing & Third Parties
We do not sell, rent, or trade your personal information to anyone.
We may share your information only in the following limited circumstances:
| Third Party | Why | Their Privacy Policy |
|---|---|---|
| Meta Platforms (Facebook / Instagram) | Advertising and lead generation, as described in Section 04 | Meta Privacy Policy |
| Website analytics (Google Analytics) and maps | Google Privacy Policy | |
| WhatsApp (Meta) | Direct communication with enquirers | WhatsApp Privacy Policy |
| WordPress / Hosting Provider | Website hosting and operation | Hostinger Privacy Policy |
| Legal authorities | Only if required by law or legal process | N/A |
Data Retention — How Long We Keep It
We retain your personal information only for as long as necessary for the purpose it was collected:
- Enquiry and contact data — retained for 2 years after your last interaction with us
- Programme registration data — retained for 3 years (for accounting and service records)
- Health or wellness information — retained for the duration of your programme plus 1 year, then securely deleted
- Website analytics data — retained for 26 months (Google Analytics default)
- Meta advertising data — governed by Meta's own retention policies
When we no longer need your data, we delete it securely. You may also request deletion at any time — see Section 09.
Your Rights & Choices
You have the following rights regarding your personal information. To exercise any of these rights, please contact us using the details in Section 13.
| Your Right | What It Means |
|---|---|
| Right to Access | You can ask us what personal data we hold about you, and receive a copy |
| Right to Correction | You can ask us to correct any inaccurate information we hold about you |
| Right to Deletion | You can ask us to delete your personal data (subject to any legal obligations to retain it) |
| Right to Withdraw Consent | Where you have given consent, you may withdraw it at any time without affecting the lawfulness of prior processing |
| Right to Object | You can object to us using your data for direct marketing or advertising at any time |
| Right to Data Portability | You can ask us to provide your data in a portable, machine-readable format |
We will respond to all requests within 30 days. We will never charge a fee for exercising your rights. If you are not satisfied with our response, you may contact your local data protection authority.
Children's Privacy
Our services are designed for adults aged 18 and above. We do not knowingly collect personal information from children under the age of 18 without verified parental or guardian consent.
If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at info@chittamandara.com and we will delete that information promptly.
For corporate wellness or school programmes where minors may be involved, parental consent forms are collected separately before any programme begins.
How We Protect Your Data
We take reasonable and appropriate measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction:
- Our website uses HTTPS encryption for all data transmitted between your browser and our site
- Access to any stored contact information is limited to Shruthi Bhatt and authorised team members only
- We do not store payment card information — all payments are handled by trusted third-party payment processors
- WhatsApp communications benefit from end-to-end encryption provided by WhatsApp
While we take all reasonable precautions, no method of transmission over the internet is 100% secure. If you have concerns about a specific interaction, please contact us directly.
Changes to This Policy
We may update this Privacy Policy from time to time — for example, when we add new services, change how we use data, or when laws or regulations change.
When we make significant changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you directly via WhatsApp or email.
We encourage you to review this page periodically. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy, wish to exercise your rights, or have a concern about how we handle your data, please contact us through any of the following channels. We aim to respond within 2 working days.
Bangalore 560109, Karnataka, India